Ulta Beauty

I went to get my hair done by Marshall and I loved it! He was very attentive and precise in terms of both color and style, and most importantly was very communicative and understood what it was I wanted. I’m in love with the layering and vibrancy of the color. 10/10 would go back!

Poor customer service. Didn't have what I wanted. No options to assist. Just told me to feel free to visit another Ulta that might have what I need. I live over an hour away already. So I just thanked them and left without buying anything. Went and got what I needed at Sephora and the customer service help I received and product selection was better there. Sephora is 3 minutes by car from this place inside Kohl's. Recommend you head over that way. Kohls had great Christmas decor out already too. Turned a bad experience into a good one and a recurring future shopper.... Just not at Ulta.

I went to get a haircut and I showed reference pictures of myself! My own hair style from a while ago. She was nice but it felt rushed. I told her that my previous experience wasn’t good and that they’d cut too much. She said she was an expert and I trusted her but she cut my hair too short, it wasn’t even close to the image I wanted :( it’s holiday season and now I’m going around looking like a mushroom. Not only that the haircut want cheap either. She might be good at her job, but the cut I wanted wasn’t even close what I’d gotten. Plus it wasn’t even cheap! I’m leaving a review in hope that someone else in the future doesn’t end up feeling bad and sad especially during holidays. I feel so uncomfortable and sad with my hair. If she’d asked to see the reference or asked if the length was

I went in to try and get help about finding a lotion good for oily skin. The customer service sucked. I am a man and have really no clue about these products and expected a little more help. All I was asked is how much is my budget. She directed me over to a $60 dollar product then to a $25 dollar product. I asked if there were other products and I was given vague direction. So I chose to walk out instead and I'll take my business elsewhere where where I am not discriminated.

Ulta, I’ve gotta be honest… the experience wasn’t great. I asked about price matching and was told they don’t even match the prices on their own app😐, only in store prices. So I just ordered through the app instead. When I came in the next day to pick it up, no one greeted me. I stood in the “Pick Up” area and the employee just looked at me before finally asking, “Are you picking up?” Like… yes, that’s why I’m standing here? Overall, the customer service needs some work, and the price match policy definitely needs a rethink.