Ulta Beauty

Came excited happy. I LOVE LOVE Makeup! It's my birthday! I just got my hair done today! My family gave me tons of makeup gift cards. I smiled said hi to people several times. 30 mins into patiently waiting for someone to notice me, I realized I was being ignored. Why is there something wrong? I have a list of things to buy. I need to know where they are. I heard a few greatings to people in the store. I asked for help nothing. I walked up and down every isle searching for someone nothing, no one would acknowledge me. Then I started to ask for help... Finally I started recording. It was really bad. I wasted 1 hour and 19 mins total. Happy Birthday. Was treated like crap, ignored... I came in a good mood, Really excited. I even told the last store register person I was at I was excited for

I usually don’t shop at Ulta and this time I was convinced to re-stock my full skin care but I really had no idea where to start from. So I was just looking and looking until Estefanie helped me try a few items that are now a must in my daily routine. She was so helpful as I do not wear foundation, she finally showed me how to wear it and what color matched me the best she even made me switch my SPF brand that I was over with but to anxious to change. Overall she made my whole experience better as I think I didn’t like going to Ulta because all girls usually look mean and I didn’t feel comfortable asking questions or to get demos and samples.

Ana was so helpful and extremely nice. Made my experience much better than I had previously..I came in for perfume and she helped me pick one out from the whole variety she showed me. Great customer service Thank You Ana !

I stopped in to Ulta Beauty in the Hastings Ranch, Pasadena today. One of the makeup professionals greeted me warmly and helped me find a product I was interested in. She also introduced me to additional products. She applied the makeup, and I was very happy with the service she provided.

Big hairy mole on her eyebrow lady (manager) gave me a very disappointing experience. From the start, she was unhelpful and seemed unwilling to assist me with my questions. When I explained what I needed, she responded with obvious answers that I had already considered, which felt dismissive. Her sarcastic and short responses made me feel disrespected and uncomfortable. The lack of willingness to help and the overall disrespectful attitude of the supervisor has made me reconsider returning to this Ulta location. I believe that supervisors should be setting a standard of excellent customer service, and unfortunately, this was not the case during my visit. I hope that Ulta addresses this issue and provides additional training to ensure that all customers are treated with the respect and as