Ulta Beauty

Last year I went to this location to get my eyebrows done. I was not satisfied in any way shape of form the manager at the time told me he would give me a free service to make up for it of course, I did not accept it because I did not want to go there and be disappointed again. . On Saturday, January 10 of this year I went for a formal makeup application thinking that I would have better service this time And yet again, I was disappointed. My appointment was at 2 PM for a formal makeup session. I arrived at the store about 154 155. I’m not certain I was not checked in until 211 at 2:24. I decided to ask how much longer would be with an attitude. I was told you could have a seat over here she’s just finishing up 228. I was in the chair. And was asked what I wanted. I showed an info pic and

Placed an order for pick up for three items. When I arrived and went to the ibkune pick up area two employees looked over and said nothing. After a few minutes on of them said we will be right with you. No big deal it is Saturday afternoon the first weekend of spring break, they are busy, no worries. A few minutes later another woman approaches and says we will be right with you, again, no bit deal, they are busy. A minute later Liz from a register walks over and says... do you have an online order? I respond yes and give her my name and show her my phone with the name, the items ordered, and the pickup code. She again asks for my name so I give it again and she repeats a totally different name so I say my name for a third time and spell it. She again says the wrong name so I say it again.

My go to beauty store!! They don't offer every luxury brand, this is the reason for 4 stars instead of 5. It'd be awesome if each Ulta carried the same thing.. Some carry MAC some dont Some carry Bobbi Brown , again some dont.. Anyone seeking certain luxury brands may want to call or look online to ensure the location has what you need. Otherwise Ulta.com may be easier.. I personally like to shop/purchase in store and walk out with them in hand!! I visit two locations all the time in the area all the time. . Love them both. Great service, good deals, and knowledge helpful staff.

Walked in around 3pm on 2/5 and wasn’t greeted. Came in looking for new liquid eye liner. Walked through the entire store and no one asked me if I needed help or if I was looking for anything in particular. Left without liquid eyeliner I needed. Lack of customer service and interaction. There were employees standing around talking to each other.

I booked an appointment for Aug 29 on the Ulta site to get a signature haircut. The hairstylist I originally booked called in sick, but I was lucky to keep my appointment and had an amazing stylist, Tiffany. She did a phenomenal job listening to my needs and wants while using her expertise to make it stylish. I told her I needed hair long enough to pullback in a bun for work, but wanted as much cut off with some layers and long curtain bangs for afterwards. She delivered! My hair feels, looks, and styles effortlessly. Ask for Tiffany. She will hook you up and entertain you as well!