Ulta Beauty

I give this place 5 stars ONLY because of an employee named MYA. She had wonderful customer service and she did not rush with my daughter and I. My daughter and I visited the store last week and MYA was so friendly and gave great recommendations on makeup. She worked really hard to fulfill my request. Our purchases were based on her recommendations and my family and friends compliment us on the new looks we have from Ulta because of Mya. Give her a raise!!

WOW! i stopped in just for a quick pick up of a few basics i needed and makenzie noticeably went above and beyond with her customer service. she was one of the only staff members that was actually welcoming people in and she was quick and efficient! way to go!

If I could give this place negative zeros I would. I placed an order for pick up. No fault to this store—Ulta online somehow defaulted to this location when it is 10 miles from my house. I didn’t catch that. I stood in a very long line with one extra item to purchase plus pickup my online order. I finally get to the register only to find out I somehow don’t have my ID. I just got back from a long trip. I pulled out every card I had with my name on it and nope—cannot release my items. I was told to come back later—ma’am I live far enough as it is…not going to do that. I couldn’t even cancel the order and just purchase it there. Any orders cancelled by Ulta take 9 business days for the money to return back to the gift card FYI. I get policies…more than anyone as I work on a policy team. Ho

The employees were great! They were available to help, but In a friendly and just passing by way, not the constant questions or sales pitches. Also, My daughter and I both found what we were looking for from the vast selection of makeup products. Lastly, for being the busy holiday season and a Saturday, the store was clean organized and although crowded we were able to move some comfortably.

I came in for a haircut on 2/6/25 with a Stylist (Tiffany H) whom I had never met before. She was running late with her previous customer, but I didn't mind shopping around for a few extra minutes. I get in her chair, probably 5-8 minutes past my appointment time, no big deal. Apparently, it was to her. She was rushing and complaining the entire time about having a full day of customers she's never worked on before (I was one of them, mind you). She complained about wanting a break and how styling takes so long. She was also checking her watch the whole time she was doing my hair. I told her if she needed a break just to leave my hair wet and not style it. She blew me off and said it was her fault because she talks too much. The whole time she's rushing, making snide remarks to me for gett