Ulta Beauty

It’s not often I do reviews, or feel like I’ve had an experience worthy of one! That changed today! After a few long days on the farm my daughter decided to treat me to lunch followed by a visit to Ulta. As the weather is changing I definitely needed a new foundation and as I’m aging that was also a concern. Today was my lucky day. I approached a nice gentleman who is more than willing to help. Not only did he help me find my perfect match he introduced me to some other products I wasn’t aware of and made me feel completely beautiful even though I came in with a naked face. His name is Chris. Thank you for making it an amazing experience. I completely recommend letting him help you with all of your beauty needs.

My daughter and I needed help, and Ashley was friendly, kind, efficient, and very practical. She understood our needs, quickly recommended exactly the right items, and did so without any pressure to buy. She was easy to understand (no artificial sales assistant accent) and was down-to-earth herself both in appearance and manner. Although the credit card network was down and we had to pay cash, the rest of the staff was so helpful (putting our items aside while we went off in search of an ATM) that we stayed and shopped instead of running away in frustration. At a time when customer service can be indifferent at best and downright traumatising at worst, it was a pleasure to shop at this Ulta thanks to their excellent training and commitment to the customer's satisfaction.

Good selection. What makes this store stand out is the people. Rachael assisted my mom and me, she was WONDERFUL. She was very skilled and knowledgeable while maintaining a pleasant and warm demeanor. The next time we need makeup we know where to go and who to ask for. Great experience 😊

I came in after visiting Sally’s in Durham, which was sadly closed, looking for some sort of toner for my hair to darken some lightened strips. I had 3 associates ask if I needed help and then almost the entire team come to the back to help me find a toner when 1 of the associates was too busy to stop and help! Everyone was very kind and helpful! Super pleased with the product they suggested I use as well. :)

I have only stepped foot into an ULTA one other time before this past week because of overwhelming feeling that I don’t know what to buy. Sales Associate Peewee (my apologies if spelling is incorrect) was fantastic in helping me find three new products to help with a date night look. Very, very happy with my products - Milk primer, Mac foundation, and Tarte concealer. Such a quick and easy experience with a knowledgeable sales team member.