Ulta Beauty

Aileen was very warm and welcoming. It was my first time having my hair done at Ulta Beauty Salon and I was nervous. She was honest and precise with the price and results. Aileen took her time to work on my hair with grace, and was very gentle. She is very professional, explained the steps, the products she put in my hair and why is she putting it. Given my hair is very dark and was box dyed, she wasn't expecting it to lift and was very clear about that from the very beginning (and i love that) Aileen worked her magic and she made me feel extra special and pretty with her service. Thank you aileen! We def come back for another sesh.

My experience at this Ulta Beauty location felt unwelcoming from the moment I walked in. There was no greeting or acknowledgment, and I wasn’t spoken to at all until I reached the register. It almost felt like customers weren’t encouraged to shop. While I personally wasn’t followed around, I’ve seen other reviews mention that, and based on the overall atmosphere, I wouldn’t be surprised. The cashier (I didn’t catch her name) was kind and professional, which I appreciated. I’m giving two stars instead of one because the store itself was neat and well-stocked, and I was able to find what I needed. However, the overall experience felt uncomfortable enough that I’ll likely return to Sephora for future purchases.

I am writing to express my disappointment with the service I received at your canoga parkstore on December 29,2025 I asked an employee to check the back for a specific item. After waiting for 15 minutes, the employee never returned. I then overheard her telling another associate that she had already informed me the item was out of stock, which was untrue. She appears to be a manager and it’s poor behavior to lie to customers. This behavior is unprofessional and wasted my time. I hope you will address this issue to ensure better customer service in the future.

Ulta is very helpful, and their return policy is great. Prices are similar to everywhere else, though sometimes buying directly from the brand can get you a bigger discount. Overall, a good shopping experience.

I got a really cut haircut here a while back and just wanted to give them a shout out. I was able to get an appointment for the same day and there was plenty of parking. Best of all, I got exactly what I wanted from Jenny!