The Spa at The Ritz-Carlton Key Biscayne, Miami

Stayed at the Penthouse. Absolutely beautiful views from the top. Large comfy king bed on the second floor. Very spacious living area and a small kitchen area. Water pressure in the showers could be better. The room could do with some touch-ups from maintenance regarding paint work on the banisters and trim. I have stayed at many top luxury hotels, and my experience here was good overall but expected more from the Ritz. Check-in and out were fast. Staff are very polite and courteous. The family pool area can be a little cramped with loungers placed directly next to each other closely. They should really be separated by a table to put your pool essentials on and drinks. The poolside staff are quick and provided excellent service. As expected, cold water was brought to you frequently. The to

I had the Infinite Beauty Hydro facial, it was amazing! I have never had a hydro facial, but many other facials before. It was explained to me thoroughly. Staff was great. The bed was SO cozy! I gave it 4 stars due to the atmosphere. It was not like a high quality spa experience for the price I paid and what I was expecting for a Ritz.

Very disappointing spa visit. The facilities are in real need of a remodel. It looks like this might have been a great spa at one point, not anymore. You don’t get the feeling of a luxury spa experience you expect from the Ritz Carlton. To be fair, I was satisfied with my massage treatment and the attentions received by the attendants. However, lacking in all the rest. Very unpleasant to find used round brushes offered next to broken hair dryers. No disposable brushes available, no working lotion pump. Overall, the amenities could improve. It was extremely shocking to find out we could not use the pool as we were only spa guests and not hotel guests. Very disappointing as that has not been my experience while visiting other Ritz Carlton Spas. In summary, the price we paid for a massage was

Beautiful hotel, incredible location, very quiet. The cantina has some of the best guacamole I've ever had! Luxurious pool with plenty of lounge chairs and cabanas as well as a really cool water playground for the kids.

Had amazing treatments this weekend at the Ritz spa! Totally enjoyed a Relaxation Massage with Pali who had such a soothing touch, I was fighting off falling asleep the whole time. Also fortunate to have had a body treatment with Monica who did an awesome job tailoring my experience to meet my needs. Such a wonderful way to relax 💗 Thanks to everyone involved in making the spa such a healing experience ☺️