The Spa at Grandover, Greensboro

My first experience in this spa was absolutely amazing. The Message theropist was top notch. The past 2 time I have been since it has gotten worse each time. Both of the last times I have been I was told they “didn’t have robes due to an unexpected issue” I saw the clean robes behind the counter. The second time I went the hot tub and pool was closed. I know things happen but it seems that it keeps getting worse. Not sure if I will return.

I scheduled a couples massage for my wife and I. When we arrived, we found out pregnant women can not receive massages due to risk and liability issues unless your further then 14 weeks pregnant. I totally understand that. What I don’t understand is why no where online is that stated. This spa offers a prenatal massage but any women who receives this service must be at least 14 weeks pregnant. That is stated on their website… but only for that specific massage package. No where else, on any other package/massage type description does it say pregnant women under 14 weeks can’t receive their services. When we found out that my wife was not gonna be able to receive any services at all, while we were standing at the check in desk, I informed them I would like to cancel our appointment. I was

I resisted writing this review until now because I was so upset with the way I was treated at this high end spa and just couldn't deal with writing a review the time. I have to express how appalled I am to have been treated like a second class citizen. My husband bought me a gift card last Christmas that would have covered several treatments. I was pleased with my first experience though I felt the front desk staff could be more courteous. I believe substandard staff usually starts with poor management, and this brings me to my next experience. My second experience was absolutely abhorrent. I booked a spa day for myself on my birthday. I planned an afternoon at the spa beginning with a swim, sauna, lunch at the resort and then end with a massage. Upon checking in I was refused a locker

Can honestly say that I had the best massage of my life. Andrea was absolutely amazing. My husband had an equally excellent massage with Maggie.

Lovely spa day!!! Vegan option was not hard but could be better. I had a beautiful salad and asked them to just give me all the veggies they had available in place of the meat. I wound up with some awesome artichokes!!! My pedicure was lovely and I truly had an amazing service. I will return again and bring some friends.