The Phoenician Spa

I had a wonderful time at the Phoenician Spa, except for leaving. I got the hydrafacial with the wonderful aesthetician, Tarah, and it was amazing. She was so kind, told me what she was doing, made me feel 100% comfortable, and did an amazing job! I would go back to see her again! The spa facility was amazing too- sauna, steam room, hot tub, coloring pages in the rest area, snacks waters and teas. If that had been the total experience it would be 5 stars and completely amazing. The issue for me was I think because I look young so the front desk people were not very helpful to me. I’m 24 and was treated my spa experience by my husbands parents. They sent a form before my spa day with lots of questions- don’t know why they used that because they don’t look at it all. They ask if you want a

I had an amazing massage by Bri. Definitely no complaints there and the massage table was one of the most comfortable I’ve ever laid on. The amenities were just ok though. Could only use the spa rooftop pool which had no shade and a lot of rust everywhere. For the cost of the service we should be able to go to the regular resort pool area as well. They did give me a complimentary champagne for my birthday though. Overall it was a good one time experience.

I visited the Phoenician Spa a few times. It has changed for the worst over the years. The spa area was very crowded. I had to wait for a shower, the jacuzzi area which I usually enjoy, was filled with too many loud people. They used to allow a certain amount of people and it kept the ambiance relaxing. The towel disposal area was overflowing with dirty towels and with only 2 staff managing a crowded room, it felt more like a local gym. They need to hire more support. I had the Signature Facial and it felt rushed. The facialist was lovely but with only 50 minutes including the 2-add ons didn't feel like enough time. My hairline was shaved into unfortunately. Pricing was also unclear. The website lists the offerings, but later was confirmed, that the price varies (similar to airline tick

The property is beautiful and the spa is very clean and the amenities are great. The views of the mountains were stunning. I did the relief spa with a scalp massage add on and the massage was one of the best ones I have had. However, I feel like the concierge/ front desk people were not very friendly. The service at the rooftop pool could have been better, and some of the tables were broken near the lounge chairs. The pool area looks kind of tired and it could use some revamping. The servers did not have any attention to detail and took a while to bring drinks, they also did not pour the water. The food wasn’t great by the pool either. For this spa to be considered “luxury”, and for the prices that guests are paying, the service all around should have been top notch. Unfortunately, this wa

I love this spa, I return every year although it is pricey. I had a facial with Andrea and it was one of the best facials I have ever had. I love that they offer hydra facial and biologique recherche facials, the two best brands for results. My only complaint is that hotel guest spouses at spa should be able to come To the pool as a guest if not getting a treatment to have lunch.