The Foot & Hand Spa

I had been looking for to this appointment to have a "medical grade" manicure and pedicure. However after my service today I will have to give a one star. 1st i did not receive the service I booked which was a pamper me manicure and pedicure. I ended up getting the essential manicure and pedicure, and honestly I barely received that. My cuticles on my manicure was not cut down. On their website the manicure is described as starting with a pleasant soak, which did NOT occur. When asked if they no longer do the soak they stated they did not. So why have something on your website you no longer offer? The nail tech acted as though it was a burned to do my nails and toes. She did recommend an outside product which was the only thing I felt was good in the whole service. On their site it's state

I have been trying to get back to this place for 4 years. Finally I had my pedicure done on Thursday. I can’t pronounce her name but it stated with a S almost like Stacy, but she did a wonderful job on my feet. Glad to be back and able to talk to someone who speaks English and will not get a gel pedicure when I said I don’t want Gel.

This Pedicure was the most enjoyable. The staff was pleasant and conversational. Very gentle and accommodating. Teaching my young man that it is important to have self-care.

I've been a patron of this business for about two years. I changed to this salon when I was pregnant. I valued safety after I realized that other salons did not actually sterilize their instruments (they used the steripack envelopes to appear clean but didn't actually run them through the autoclave sterilizer). I have been to five different nail technicians and each one was skilled in removing ingrown nails. I had to learn to schedule ahead like every other doctor appointment because there are no walk-ins or last minute appointments. I have to prioritize my safety and overall health now over social events but it is worth it. I have referred a family member with diabetes to prevent infections who continues to use their services. I think this place is unique and should be util

Until recently I have enjoyed getting my pedicures at this spa, which is conveniently located in the Johnson-Willis Hospital campus. Although somewhat cramped for space, it is clean, bright and efficient. However, my most recent visit was less than satisfactory. While I did receive very good personal service, the staff spent too much time gossiping about other staff members, patients and the salon's music. I feel that such behavior lacks professionalism and hope that staff and management refocus their efforts on providing customers with outstanding service. Eye rolling, unkind comments and bad attitudes are best left in middle school.