Supercuts

Got there at 3:45 and got turned away. She thought a simple haircut would take until after 4. They "close" at 4, but apparently they close whenever the employee wants.

UPDATE. Local owner refunded the charge and apologized. Great customer service. 😃 My first visit was 9/5/25 and loved Ileana She was fun and professional. I went back today 9/13/25 cause the back of my hair was bugging me. Ileana apologized and till me right in and fixed the problem in about 5 minutes. I was ready to leave when she said she had to enter something for my visit and then charged me $16.95! I’ve never been charged for a redo within 10 days of a cut anywhere! She said her boss required it. Is this common procedure for Super Cuts?

The stylist (I didn’t catch her name) gave me exactly the cut I wanted. She was very pleasant and conversational. She wanted to be sure I was satisfied. And I am!

Ileana greeted me with "You finally arrived" even though I was only a couple minutes late to my appointment. Off to a bad start. I got into the seat and she immediately started complaining to me about her frustrating customers and how she needs to make better boundaries. That's all we talked about. In a matter of 5 minutes she had finished the trim and thin I had asked for. I have thick hair so it takes at least 10 minutes to trim the ends. She charged me $30 for 5 minutes of work. She left me with such a bad taste in my mouth due to the rushed experience and her negative demeanor that I felt pressured to tip her $5 on top of the cut price even though I was very unsatisfied. I am home now and the thin and trim look like crap. I have to do the rest of the work on my own. I do not recommend

Love Ileana. She is great. Great quality haircut, fast service, great price. I will keep coming back as long as Ileana is there.