Spa At Kingsmill

Stacey Ann gave me a fabulous massage. All of the staff was courteous and helpful. The robes, towels, and slippers were high quality, and they were included with spa treatment. The lockers for the spa worked wonderfully. The showers in the spa only had hot water and only lavender mint scented products, but everything was extremely clean. The bathrooms have full doors. The whirlpool, sauna, and steam room are included with spa treatment and are located in the main women's locker room. I went on a weekday morning, and there was hardly anyone else there.

Worst massage I’ve ever had. Majority of massage was face up/ one hand. The floors were sticky so heard every step. Lights were bright. The “add ons” are laughable! Facial was great but avoid massage!

Two appointments scheduled and no one available either time. When I arrived at my original appointment, I was told that no one was available. They mentioned that they called everyone impacted by the schedule change but I didn't receive any notification. They offered an appointment the next afternoon. I called to confirm the time in the morning but when I arrived in the afternoon, I was told again that no one was available.

The massage and facial were wonderful! Ideal place for a spa day! However, when I visited, they offered both manicure and pedicure services, and it was extremely lacking for the amount I paid. I am not even sure if they still offer those services but I was expecting more of a luxurious experience in comparison to the wonderful facial and massage.

One and done experience. Overpriced everything. The facility was clean. The saunas were good IF you could get in the place was extremely overcrowded. Charge you for a Robe and the worker who took it from me before the scrub dropped it in the pool asked for a dry one and she said she would have to charge me again. The massage was TERRIBLE worse I ever had. Body scrub was good. $20 for a SMALL BOWL of fried rice. $9 drink just too overpriced especially the size of the saunas does not accommodate the crowds they allow in.