SEPHORA

I would like to say thank you for your excellent service. I received all my items in perfect condition and everything matched exactly as expected. I’m very happy with my purchase. A special thank you to Mursal for being so helpful, kind, and professional. She provided outstanding customer service and made my experience even better.

February 24, 2026, I had one of the worst experiences at this location. I come into this Sephora all the time with my sister, and we usually spend anywhere from $100–$300 each visit. Yet every single time we come in, the security team watching the cameras follows us around the store. On this particular day, I spent $186.98. There were only four customers in the entire store, but one Beauty Advisor kept repeatedly “guest servicing” me. It didn’t feel genuine it felt like she thought I was stealing. And right behind her was security the whole time. It was obvious. I don’t know if this is because I’m Latino, but it honestly needs to stop. I used to work at Sephora, so I know how loss prevention works. This didn’t feel like normal customer service it felt targeted and uncomfortable.

I’m not sure why the reviews are all over the map for Sephora in Woodbridge, VA., except that this store sadly employs a gal so wretched, it’s hard to dismiss. Once she goes, this store will be fantastic. I was feeling absolutely awful and had been to hospital. I realize Sephora may not be a person’s first stop after the hospital, but it was mine. I needed some pick-me-up items and was going to have them that day, misery be damned. 😊 There was a gal working that was so rude and unprofessional I wanted to paint her face with sharpies rather than the clown makeup she was sporting. Thankfully, she was spared the sharpie makeover as a lovely woman came to our rescue. I really wish I had the awesome consultant’s name. If you’ve been to this location, you’ll know the snot from the shine. I boug

The customer service has really gone down since they opened. There were literally 4 employees standing around talking or on their phone. When I asked for a color match, I was told it would be a 10 minute wait…then she went back to chatting with her co-worker.

I had a frustrating experience at this Sephora location. I placed an online order for pickup and planned to choose a blush in store since I wasn’t sure about the shade. While browsing, no one offered assistance. When I went to check out with the blush and pick up my online order, I tried to use a 20% off blush coupon from my Sephora app. The coupon was advertised directly on the app’s homepage, and the terms stated it was valid for in-store use. The associate asked to see my phone to view the coupon and asked if I had already used it. Despite this, they said it wasn’t valid, it wouldn’t scan, and they couldn’t override it. At this point, there were two employees assisting me, and I was told I should call Sephora customer service to ask why the coupon wasn’t working. Since I was already i