SEPHORA

I popped in here during my lunch to grab some foundation and met the one of the most outstanding employees. James thank you for assisting me today with finding some much need products and taking the time to update my information in the system. You were a gem and i hope you are recognized for going above and beyond.

I want to start off by saying the staff at this location were very helpful. This review is for the customer service, NOT the downtown Portland store. I went to the downtown store in late December and purchased over $550 in cosmetics. Because it was a sizable purchase, I wanted to open a Sephora credit card to get a 25% discount. The sales person ran my credit report and it was denied. At that point, I realized I needed to remove the credit freeze I had put on my account with all 3 credit agencies. It was closing time and I told the customer service person they had me talk with that I would take care of this the next day. I bought the cosmetics on a different VISA with the intent to return them, and buy them with my new Sephora card and get the discount. I removed the credit freezes

Random stroll and I was on the hunt for a new fragrance. Jessie was so helpful in finding a perfect match. Thank you for your patience and help.

My favorite thing about this store is the staff. Especially the MUA who gave me a phenomenal eye look and complementing complexion/lip. I didn't ask yet if I can share her name on a review, but I will update with it if she agrees. The other great aspect of this store for me is the location. No trekking to suburbia for Ulta, nothing against that establishment (except how far it is). This smaller store still has an amazing selection, too. Check out their site for fun in-store events. Basically, if you have a bad time here, that might be a you thing.

The Sephora in Down Town Portland is one of my faves to go to. While it is a smaller location than your traditional big box mall stores, they are well staffed and well stocked. The staff in that store is WONDERFUL! They are all so kind and helpful. We went to see an esthetician for a make-up consult and, I am sorry to say we could not remember her name, but she was awesome! She was so patient in teaching my partner all the ins and outs of how to achieve the makeup look she wanted. My partner walked out so happy and she bought almost all of the product used, of her own accord, with no pressure from the esthetician. We love Sephora and if you are ever in down tow Portland check this location out. The staff is worth the stop in alone.