SEPHORA

My fiancé and I stopped in on Valentine’s Day to pick out wedding scents for our upcoming Newport wedding this summer. We arrived around 5:30pm, not realizing the store closed at 6pm (completely our mistake). We spent time separately exploring fragrances and narrowing down what we liked for each Let me say, not a single associate checked on us during our time shopping — especially while we were actively sampling and clearly trying to make thoughtful selections- a first ever in a Sephora store. The first interaction we had was at 5:51pm, when an associate approached us to say the store was closing in 4 minutes. The delivery felt abrupt, and instead of offering assistance to help us quickly wrap up or check out, we were essentially watched and followed toward the door. I was holding two ite

Very disappointed with the services my daughter left crying and her whole day got ruined pictures were canceled. When calling back I spoke with the manage and she was very in professional. She coauthor me off before explaining that when I first walk in I was excited to see someone of color because my children are mixed. I thought she would understand her skin tones but before I could even explain what I was trying to say she cut me off and went off on me calling me racist. I will not shop at her location there was a better way to handle it. She did refund me but the cost of pictures and time spent went down the drain . She was just unprofessionally and understanding even when I came in she was emotionalist and stand offish Very unprofessional I brought back all product and will not shop

Associates might need another training session when it comes to customer service. I went there yesterday and wanted to take my time looking for skin care products as I finally had a chance to go shopping without my toddler. Not once was I approached by an employee. However, about 4 different employees made their way to the back where I was and peeked/lingered a bit to see what I was doing. It was off putting and although I made a $98 purchase, I will not be going back to this location again.

I wanted a makeup refresher for day makeup and to keep it simple! Brandi understood and educated me and applied it beautifully! She was so knowledgeable, efficient and even gave me a color chart so I can follow on my own. There was no upselling and it was worth every penny!

Great location I've been to other Sephora stores but none like this the store clerks were courteous helpful and so very polite. They helped right away and didn't rush off they made sure that my daughter and I found what we were looking for it was her first Sephora trip! She was very excited and I'm glad I brought her to this store for her first time shopping there she was very excited 😊 I highly recommend stopping in if you're ever in the Newport area near Thames Street.