SEPHORA

•Convenient location. Just on the same block as my usual pilates studio. •Staff are helpful when looking for items/brands. •A lot of items are out of stock, and some aisles are very disorganized. However this is better and less crowded than the other branches Ive been to. •I was able to browse and check testers without being bothered, so yay!

I stopped into Sephora today to purchase one item. I located the product myself, as no one acknowledged me or offered assistance, and proceeded directly to the checkout counter. There was one customer ahead of me. I observed Cheyenne being personable and engaging with that customer. When it was my turn, the experience shifted noticeably. There was no greeting. Instead, Cheyenne began singing and then asked for my phone number to associate rewards with the purchase. I declined. She completed the transaction and asked if I wanted a bag. After my payment was approved, she handed me the bag but did not provide a receipt. I let her know that I wanted my receipt. In response, she asked, “Why did you say it like that? Are you angry?” I was genuinely surprised by that comment. It is inappropriat

The people who work there are so rude!!! I’m a man looking for a gift for my girlfriend and my sister, and of course I don’t know about “blush”. The girl in charge of the store asked me ”what do you want?” and I said “I’m looking for a blush” and she replied in a sarcastic tone “yes but what kind of blush? There are so many, text your girlfriend or whoever and come back” and I said “pink blush” and she told me “go ask more info” with a very aggressive tone and attitude. I thought that I was exaggerating and I was wrong. So then I looked up more information in Google and I did my best to do the purchase without help at all. Finally I went to the cashier and the same girl was there, and she said to me “give me your phone number “ (for loyalty or reward points or idk) and I said “sorry, I don

Thank you Olive for your wonderful help! Edit: I’m back a month later and had another wonderful experience! Estefani is my new makeup fairy godmother!! She helped me find the most perfect foundation shade for me. Now I’ll feel confident for my Nutcracker performances! I’m forever appreciative (as someone who knows absolutely nothing about makeup haha). The whole team was so kind. Thank you!!

I almost never leave negative reviews, but this experience was awful. I walked in about ten minutes before closing and, instead of being welcomed or helped with the door while I was with my daughter in a stroller, I was immediately yelled at that the store was closing. I even heard staff complaining about the stroller, which was extremely disrespectful. I turned around and left right away — no help, no apology, not even a goodbye. Avoid this Sephora and go to the Columbus location instead, where the staff is truly kind, welcoming, and professional