SEPHORA

I was at check out and greeted the cashier with a hello to which I received no reply. I was rudely told to enter my phone number and after I did the cashier stood staring into space for what felt like several minutes clearly not paying or attention or appearing to care. I was using a gift card and was unaware it needed to be activated prior to use so instead of trying to assist or asked to step aside she spoke to her coworker about me like I wasn’t even standing there!!!! I will absolutely not purchase in this location again. Clearly this woman couldn’t be bothered, it was quite obvious.

Angel was the MOST absolute AMAZING, KNOWLEDGEABLE , PATIENT and PROFESSIONAL sales associate I have ever met in my entire life!!! I had expressed my concerns to Angel regarding my foundation skin tone as well as my blush and he was able to instantly deliver the appropriate solution to my concern. I cannot express how KNOWLEDGEABLE and SUPPORTIVE Angel was to me! I had visited this location in the past and I must honestly say how DISAPPOINTING , INEXPERIENCED , and CLUELESS ALL the other sales associates were! One of the sales associates in the past was so rude to me and acted like I wasn’t even important and to make things worse she was completely ignorant and clueless about the products sold at this store as well as finding a solution to my concern and because of that I told myself that

Professionalism very lacking at this location I held off giving a negative review but after 3 recent negative experiences, it’s time for some accountability ! All workers huddled in front practically blocking customers - no customer service. I had a friend visiting and was downright embarrassed to have taken her here ! I overheard a customer ask for a specific item and a salesperson simply pointed. The customer walked out. Ugh!

Honestly listen to the reviews customer service is lacking and employees are so disrespectful. My boyfriend asked one employee for a specific item and he didn’t finish’s saying what the item was and she cut him off saying we don’t sell it and walked away. We ended up finding the item ourselves after that we needed someone to look in the drawer and no one was around and when I was about to open the bottom drawer I’m assuming the manager walked by and said I can’t look thought drawer FAIR so she called someone over and I asked for two things and she only focused one thing and I was like maybe it’s not vanilla but it’s yellow and that one specific employee was extremely snarky “ oh if you find the item your looking for let me know maybe me or my system aren’t aware of what you are aware

I am a long-time Sephora customer who has spent decades (and honestly, a very significant amount of money) with this brand. Unfortunately, my experience at this location was incredibly disappointing and left me feeling disrespected and humiliated. I came in to return/exchange a product that had been incorrectly placed in the wrong container, likely by another customer, and instead of receiving support or understanding, I was met with dismissiveness and misinformation. I was told that I “cannot return items purchased at another Sephora location because it messes up their inventory.” When I calmly asked for any policy that stated this, I was met with attitude and treated as if I was doing something suspicious or dishonest. This was heartbreaking as an avid and loyal customer. I wasn’t trying