SEPHORA

Horrible experience, never going to Sephora again! The moment I went in, the staff was looking at me funny and following me around the store as if I was "stealing". I'm a postgraduate student who picked Sephora for my final research project. I went to this location to ask the staff some questions and buy some makeup. They didn't want to respond to any of my questions and just made fun of me. After taking some pictures for my report, THE GUY in the picture told me I wasn't allowed to take pictures and that I had to ask for permission from the corporation to take photos. I told him that I didn't believe him since everybody takes pictures in Sephora because it's a public place, and I was not harming anybody since there were no people in the store. He was extremely rude and started laughing w

I had a very upsetting experience at the CambridgeSide Sephora. I came in to exchange unsealed items (as instructed by Sephora customer service), but the cashier did not listen, did not answer my questions, and processed a return without explaining that I would lose my Black Friday pricing. I was then asked to repurchase my own items at a much higher price. Only after involving a manager was the issue resolved. No apology was offered. This situation could have been avoided with basic listening and communication.

Sayraliza (Hopefully right spelling) was super helpful and patient with my constraints on sensitive skin and price. She helped me try all products to make sure they were the right color match and gave me her honest opinion about the brands without pushing me to buy more or pricier. Felt like shopping with a friend !

Looks like I'm not the only customer who had a poor experience with the staff at this store. When I entered just walking through the store, the staff were lined up in a row standing there staring at me while I walked down the aisle which was bizarre, uncomfortable, and quite awkward. It's the managers who really need to work on their manners and tone. The managers were rude and condescending the way they talked to me and even to several customers ahead of me in line. Avoid this location at all costs.

I got my makeup done by Mackenzie for my bday and she SLAYED IT!!!! Every last detail was perfect and my skin has never looked this good. GO TO HER!!!!! Adding this pic cuz that is her work w no filter!!!! Ty Mackenzie!