SEPHORA

I am writing to share feedback regarding my recent visit to one of your stores on Valentine’s Day. My best friend and I stopped in after shopping at Michael’s, and we were carrying a small shopping bag from there. The store was moderately busy, which we completely understood. However, throughout our visit, multiple staff members repeatedly approached us to ask if we needed help. While I appreciate attentive service, the frequency and manner of these interactions felt uncomfortable. Additionally, we could overhear conversations among staff that suggested concern about theft in the store. This made us feel as though we were being closely monitored or suspected simply because of the bag we were carrying. As paying customers who came in excited to shop and enjoy the experience, this was disa

Came to write a review after my visit and I’m surprised to see negative reviews ! This was my first time ever in a Sephora and it was great, I was asked by four different people if I needed help or if I was looking for anything specific. I was gift shopping for a friend and went to the back section to test the Jean Paul Gaultier colognes. All the samples where out which didn’t surprise me since it was around Christmas time, I was able to ask a worker to bring out new samples for me to and she explained they were ready in the back just needed to bring them out. Less than 10 minutes later they where on the floor and I was able to purchase “Le Male Elixir” with no complications. Definitely will visit again !

Employees seem to not know what a smile is. We came in with a good mood we were not greeted by anyone. We had to come up to an employee to ask for help she was very helpful but very serious the entire time. We walked past 2 other employees and smiled and they just stare straight forward. We both said thank you on the way out and received silence.

This a bustling store with a helpful staff and predatory corporate policy. Absolutely do not have your package delivered. If you order from the store and the package is stolen off your porch, whelp, lets hope you can front your $200 cosmetics that you didnt get. No refunds.

jennifer was absolutely wonderful! helped me find a perfume to match another one i got took her time w/ me & did such an amazing job being so patient w/ me. 10/10 recommend her