SEPHORA at Kohl's

Very Disappointed with My Sephora Experience I had an extremely frustrating experience at Sephora. I waited for over 30 minutes while the employee struggled to process a simple return. She kept trying my card and my Sephora app, but clearly didn’t know what she was doing. It wasn’t until the manager finally came that the return was completed — nearly an hour later. This level of service is unacceptable, and I left very disappointed. I won’t be shopping at this location again.

It's kind of annoying that a lot of times there is no one working the sephora part. No one to help you find anything, no one to answer any questions. I left yesterday empty handed, when i wanted to buy a few things. Not good for your reputation. 10 months later... calling with a question nobody is answering all morning! lol I would't even bother only I think it's the one that has what I need. DO BETTER!

Sometimes the staff is great, other times, like today, the staff is horrible. Avoid unless it's in the evening, as that seems to be the time when decent people are working. The store isn't exactly well kept. In fact, it's fairly messy compared to the rest of Kohl's. Sad to see it go downhill like this.

Don’t bother going here if you have a Sephora gift card or Sephora coupons. They won’t accept them because apparently they are “separate from other Sephoras”. Even though it literally says Sephora outside the store. Just go to the one in the Holyoke mall.

Emma rang us out and was totally amazing she helped me and my friend find the rare beauty blush she was amazing✨