SEPHORA at Kohl's

West Springfield, MA · Cosmetics store

Rating
3.3/5
★★★☆☆ 3.3
Reviews
11
Rank in West Springfield
#42
of 50 salons
City Percentile
12%
rating percentile
Address
SEPHORA at Kohl's, 935G Riverdale St, West Springfield, MA 01089
Phone
(413) 731-0991
Website
www.sephora.com/happening/stores/kohls-at-west-springfield?utm_source=gmb&utm_medium=Yext
Status
Closed · Opens 9 AM

SEPHORA at Kohl's is a salon located in West Springfield, MA. It is one of 50 salons listed in West Springfield. Its 3.3-star rating is slightly below the West Springfield city average of 4.6 stars. There are 2 photos associated with this location.

About SEPHORA at Kohl's

Come in and share the beauty at Sephora at Kohl's West Springfield. Sephora is the beauty destination where all are welcome and what makes you unique is celebrated. Shop up to 125 brands for makeup, skincare, hair, and fragrance—including bestsellers... More

Hours

Saturday9 AM–10 PM

Customer Reviews

★☆☆☆☆ 1.0 Masarra Mohammed · Oct 2025

Very Disappointed with My Sephora Experience I had an extremely frustrating experience at Sephora. I waited for over 30 minutes while the employee struggled to process a simple return. She kept trying my card and my Sephora app, but clearly didn’t know what she was doing. It wasn’t until the manager finally came that the return was completed — nearly an hour later. This level of service is unacceptable, and I left very disappointed. I won’t be shopping at this location again.

★☆☆☆☆ 1.0 karina harutunian · Apr 2025

It's kind of annoying that a lot of times there is no one working the sephora part. No one to help you find anything, no one to answer any questions. I left yesterday empty handed, when i wanted to buy a few things. Not good for your reputation. 10 months later... calling with a question nobody is answering all morning! lol I would't even bother only I think it's the one that has what I need. DO BETTER!

★★☆☆☆ 2.0 Bee Lynn · Jan 2023

Sometimes the staff is great, other times, like today, the staff is horrible. Avoid unless it's in the evening, as that seems to be the time when decent people are working. The store isn't exactly well kept. In fact, it's fairly messy compared to the rest of Kohl's. Sad to see it go downhill like this.

★☆☆☆☆ 1.0 Britnee Morceau · Aug 2022

Don’t bother going here if you have a Sephora gift card or Sephora coupons. They won’t accept them because apparently they are “separate from other Sephoras”. Even though it literally says Sephora outside the store. Just go to the one in the Holyoke mall.

★★★★★ 5.0 Ghoulia Gedmin · Mar 2023

Emma rang us out and was totally amazing she helped me and my friend find the rare beauty blush she was amazing✨

Accessibility & Amenities

✓ Wheelchair Accessible Entrance ✓ Wheelchair Accessible Parking Lot

Services

Cosmetics storeBeauty supply storePerfume store

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This listing is informational. Contact the business directly to verify credentials, services, and availability.