SEPHORA at Kohl's

We had a terrible experience with the manager sierra. We went to exchange a makeup pallet. Sierra had a terrible attitude helping us, we asked for her name and she refused to tell us and hid her name tag from us. she continued to shout at us trying to get help from another manager inside kohl’s. thank you to the manager that helped us. Sierra I hope you find a better job that you actually like!

Kurt made my Christmas shopping a breeze! She is the best. I got honest and thoughtful suggestions. Luckily we were able to find a new contour palette after my fave was discontinued and got my sister a new scent! She helped me find sales and great products. Highlight of my day. Thanks Kurt!

Visited here with my mom- we are both in love with a lipstick shade that was discontinued. Popped in here and the associate immediately not only locked in a color but also a formula-type of lipstick that matched the one that was discontinued. THRILLED! He made shopping so much fun. His knowledge of products including which ones were popular over others made me feel like our other purchases were smart ones. Did not feel pressured to spend more money than I was comfortable with; was so nice to not feel judged for having a budget. I look forward to the next time I run out of a product so I can visit again! SOO much personal attention given in the best way possible. Sephora gets it right! LOVE!

Was in sephora during prime today, Carla went above and beyond to help me find the right products for me. Plus her positive outgoing personality was the cherry on top.

Kurt was very unhelpful when I was trying to exchange a damaged product. I had a Sephora kohl's employee from Coralville go above and beyond to help, even call her up to help me make an exchange and she just refused because she can, it's not the type of attitude you should have in a customer service field.