SEPHORA at Kohl's

the kohls management is terrible they treat there workers like garbage, I went in and asked one of the sephora workers for help and they called somebody up to help me but didn't end up coming till 5-10 minutes later, i just think the management can be a lot better and treat there workers like they deserve to be treated.

Sarah was very helpful and knowledgeable. To have an associate actually help you find multiple products that works for your skin , is very rare. I will most definitely be back and hope to work with her again.

I hate to leave a one star review, I really do. I work in customer service myself and know the difficulties of working with the public. With that being said, I had a horrible experience at Sephora West Bend tonight, 11-12, at about 6pm. I came in to buy a refill for my moisturizer and decided to look around. While I was looking around, not once did any of the employees ask if I needed anything or was looking for anything in particular, which I was actually (Glossier) and found it incredibly rude that nobody said anything to me. Alicia was talking so loudly the whole time, had her back turned to the store, cussing, gossiping and even bauked like a chicken or a turkey when I checked out at the register? It was very, very bizarre. I was so irked by her that I didn't want to buy my refill pod

There were two people working tonight and the older woman was very kind but the younger woman I caught her name which was Hannah, had an attitude with myself and my 13 year old sister. I work in customer service also so I understand that closing after working is something that people look forward to. Just because you want to get home doesn’t mean you can have an unnecessary attitude with customers. At least i found everything ok but I was not even asked if I found everything ok and neither of the women offered help while we were there.

I am a frequent shopper at this location. Tonight Cassie was incredibly friendly and helpful in assisting me with all of my needs!