SEPHORA at Kohl's

I had a very disappointing experience at the Sephora inside Kohl’s on Narcoossee. I was searching for the Patrick TA blush in the shade “She’s So Seductive,” which was sold out at other locations. Online inventory showed that this store had 7 in stock and available for pickup. Instead of placing the order online, I decided to drive to the store directly. When my sister and I walked in, two employees — later identified as Kelly (the manager) and Danni — greeted everyone except us. I approached Danni and asked about the blush. She attempted to check, then asked Kelly. Kelly immediately responded, in a very rude tone, “We don’t have it,” then said something to Danni in Spanish and began giggling. It was clear from that moment that she had no intention of assisting me. I explained that the

⭐️⭐️⭐️⭐️⭐️ I’ve been waiting for Kohl’s to send me a survey so I could leave a 5-star review for their amazing employee, Maryam! I’ve been out of touch with makeup for the last couple of years, and with a 3-day event coming up, I was totally lost trying to find the right products. Maryam noticed me looking a little overwhelmed, offered me a basket, and kindly stepped in to help. She ended up giving me a full makeup makeover—every product she recommended looked fantastic on me and lasted a full 15 hours! I received so many compliments throughout the event. Maryam truly went above and beyond. I wish she could earn commission or tips because she absolutely deserves it!

This Sephora urgently needs its staff to have customer service training! I have been there several times (because I needed to buy something urgently) and always find the same situation. Not enough products are in stock, and the few employees do not help you. If they do, they seem annoyed or in a hurry even though the store is empty. Today, I was helped by a girl who, after half an hour, finally spoke to me in Spanish. She told me there was no product in stock, and I insisted on buying another because I needed it. Today, she didn't have enough knowledge, and in the end, she looked annoyed and in a hurry. Another one of the employees, who was apparently the manager, asked my eight yo daughter if she was a “beauty insider” 🙄 what????????? My daughter had several items in her basket and lady

Got everything I needed. Not bad pricing either! Love my Maely's / Olaplex products!!

worst experience ever! I came in asking for help and one of the staff basically told me she did this line of work for 13 years and she could tell I wanted the sephora brand foundation because it was cheaper and seemed annoyed because I couldn’t make up my mind and at this point I only took 5 minutes of her time in a thursday evening which it didn’t sem busy at all! the previous staff member was more polite though told me we don’t have your color and as she was walking away tells me let me know if you need help goes back to the back to the store with other coworker. This Customer Service was so horrible that in my mind I thought I was been pranked or something like that , but it was real , please do better it doesn’t have to be that way !