SEPHORA at Kohl's

Need better employees. I was not greeted at all or acknowledged by anyone. There was about 3 associates working on 02/07 around 5:30pm. When I finally made the decision to actually buy something I gather my products and walked to the register. Across the register there were two girl associates just talking it up. They saw my bf and I walk up to the register. They didn’t say anything to us. I gave them a chance to get to the register and after waiting for someone to acknowledge us no one did. I decided to leave the products and walk away. At that point was when we were finally acknowledged once again they were both standing across the register so it was not hard to miss us standing there. I don’t usually write reviews but today was just not acceptable

First of all, HORRIBLE experience I guess they thought I was trying to steal while I finished looking at blushes I was looking for my husband to help me, they saw I had a product in my hand and realized it wasn’t ( because I put it back ! ) they started talking on the walkie and as I was still trying to get help to buy what I was looking for it just changed my mind completely bc of the situation . What makes it worse is as I was walking out the employee helped herself into looking into my bag as I was walking out . Sephora needs better policy’s not only that new employees. I’ll def be spending my money at Ulta

Gaby was so helpful. She asked if I needed help and took the time to color match a foundation and color corrector for me. Great customer service.

Employees more focused on their conversations about there personal life. The store was a mess used test strips for fragrances were everywhere. Had a better experience at ulta down the street.

Customer service provided by Val was amazing. She was very knowledgeable about products and assisted my daughter with such patience in finding the right products. She was a doll; I couldn’t thank her enough.