SEPHORA at Kohl's

Really helpfull employees. Thank you so much Ridwan for taking time and helping me to choose the correct products for my skin. Keep going 🥳🥳. Kudos to Ridwan.

Not at all impressed by the customer service, or lack of. The staff seemed completely unavailable to the customers. They looked away without so much of a greeting when I entered the store. No associate was available to assist. They seemed more engrossed with themselves than wanting to help the client. Honestly, I haven’t felt so unwelcome in a cosmetic store before. I would definitely choose Ulta over them. At least for cosmetics.

I don’t understand what was wrong with the staff . They were so cold at taking care of the customer . I was looking for a foundation shade and the response was very disappointing. Never experienced it before….

This review is particularly for the Sephora in Mechanicsburg, PA. I have lived in multiple states and have always enjoyed going to Sephora. The fact that this location is now my home location is upsetting due to the staff they have. They are all very young high school age or 20 somethings that do not seem to help or care at all with teaching or selling the products. I went there a month ago to buy Jlo block buster cream and it was on sale 50 percent. It wasn’t labeled, no one told me about it, and when I went back s few days later to get more and the whole line was gone, the sales guy didn’t even know he used to have it on the shelf days ago and it was gone. I knew more than he did about the inventory. Someone could have been informative and i would have bought more products. Instead the

I second the review about returns. They wouldn’t accept my Sephora purchase history as a receipt and were uncooperative and extremely rude about it. I even called sephora customer service at the store on speaker and they told them they can look it up and reprint the receipt but they still refused to do so. They want a physical receipt and even I’m looking at the transaction in front of me on my phone where it says location and all, that i used a 20% off coupon, got a free birthday gift and kohl’s cash NOBODY can simply pull up the transaction or print a receipt. I will NEVER go back. And this was a face cream that I’ve been using for years but the Creme smells different than usual and made me break out. My guess is that someone else returned it before and they just put it back in the shelf