SEPHORA at Kohl's

Horrible Customer service over the phone. It was automated and I was asked to pick the Department and got the option of Sephora then Dawn answered without a smile (you can tell when someone is welcoming when they pick up the phone). She’s not that, She said she’s going to trf me to Sephora and I said I picked the SEPHORA options on the phone. So she transferred and I got kicked out pf the call when there’s nobody in that Department. First you should put the client on hold and check if there’s actually a live person to transfer the call to. That was a waste of time.

DONT GO HERE A LADY WHO WORKS THERE NAMED MARY TOOK STUFF OUT OF OUR CART WITHOUT ASKING US!!!! Me and my friend were going to check out this Sephora since it was close by and we were looking for something fun to do. We ended up going inside and checking out some stuff most of the workers there seemed chill expect for the worker named Mary she kept hovering over us and would not let us shop in peace. We even bought something to prove that we were gonna buy stuff so she would stop making us uncomfortable. She literally did not stop pressuring us to leave or pay. Me and my friend felt so discriminated of her and so uncomfortable. The last straw was when we were deciding what to buy so I went to go put some of the stuff back in their spots and she ended up taking stuff out of our cart that mi

Awesome 😩

Great place#lovesephora