SEPHORA at Kohl's

The older female cashier made me so uncomfortable at checkout that I’m still thinking about it two days later. Two times would have been the appropriate amount of times to ask me politely to put in my email address, not 4 with an attitude. My “no, thank you” x4 was met with disdain and an actual snort/scoff noise I’ve only heard in British tv. “Why wouldn’t you want to do that?” with a snotty little tone should answer your question. I considered just leaving my $127 worth of crap right there because of this angry woman. This was my product run for my Halloween wedding and I was excited to get all fresh products and some new special occasion skincare. Unfortunately, it took me an hour to pick out the right items because the first couple I decided on were out of stock. No help from any staff

Went in looking for a specific fragrance for a gift. Barely could give me the time of day let alone assist me in maybe something else. Serious customer service lacking.

A little unsatisfied with today's visit. No one volunteered to help, seemed like I was bugging the workers for help. I didn't know what kind of sales there were or where they were. Too much personal business talk. Needs to be a little more professional. Edit, it also did not look clean in there or organized with the makeup samples. I usually go crazy with shopping, but I just walked around in circles.

I just came out of the Sephora at Khol's. I picked up my item and went to the line to pay for my purchase. I was the only one on the line and waited for over 5 minutes to be called to the register. Now mind 2 cashiers, one had a customer but the other was just talking with the customer the other cashier had. What is disappointing is that the cashier talking looked at me. I don't know what has happened with our customer service, but this is why I gave the 2 stars. I did not feel welcoming in the store.

My encounter with Diane at this Sephora location was incredibly unpleasant. Her rudeness and lack of assistance left me deeply frustrated. I recently moved to the area and was shocked by the level of service I received—it was the worst experience I've ever had. To make matters worse, I felt racially profiled, which is completely unacceptable. When I called to speak with the manager, their nonchalant attitude only added to my disappointment. It was clear they had no intention of addressing my concerns or finding a solution, despite one being readily available. I will never set foot in this establishment again, and I certainly won't recommend it to anyone. This was truly the worst experience I've ever had.