SEPHORA at Kohl's

I just left from browsing colognes. I was in the partitioned Sephora area 5-10 minutes. There were two associates behind the counter and one stocking shelves. None of these people greeted me or asked if I needed assistance.

It's my Birthday,. I was injured by a surgeon, left me disabled and unable to walk. I'm also recovering from a recent foot surgery. I called ahead and spoke to a customer service representative at this location to ensure the items and shades I need were in stock, she assured me all were in stock. Travel is not easy or comfortable for me, but I wanted to treat myself for my Birthday. They ruined that for me. Thanks Sephora on Gary Farm Blvd in Bowling Green, KY!!! My husband and I just spent literally 1 hour in Sephora, the employee's were NOT busy, yet completely ignored me, even when we tried to get assistance. We had to leave, due to my pain became intolerable. There is NO EXCUSE for this disrespect and is beyond shameful and unacceptable.

Such a clean place. The workers were very friendly but I demote a star because they didn't come out and ask me if I needed any help I had to go to them but overall I was very pleased with how well kept the makeup testers were and how well organized everything in general was.

I was in here looking to spend a gift card while having a *really* emotionally tough day and was treated with empathy by the staff, especially Sember. She even helped me find my new favorite lip gloss! (Apologies if I misspelled her name.)

Victoria is always helping me and my family out