Seoul Spa and Sauna
West Hartford, CT · Spa
- Address
- Seoul Spa and Sauna, 134 Shield St, West Hartford, CT 06117
- Phone
- (860) 904-5810
- Website
- www.seoulspasauna.com
- Status
- Closed · Opens 9 AM
Seoul Spa and Sauna is a salon located in West Hartford, CT. It is one of 131 salons listed in West Hartford. Its 4.3-star rating is slightly below the West Hartford city average of 4.6 stars. There are 10 photos associated with this location.
Hours
| Saturday | 9 AM–9 PM |
Customer Reviews
⭐️ DO NOT GO HERE Seoul Spa and Sauna is an absolute joke of a place. We were threatened and intimidated by management over tipping — after we had already tipped. Apparently it “wasn’t enough,” and we were told the ladies would “remember us” if we didn’t give more. That’s not service — that’s coercion. The owner was incredibly rude, aggressive, and completely unprofessional. Instead of resolving the situation, he escalated it and made us feel unsafe and shamed. We are paying customers — not people you get to bully. We will never be returning. What’s wild is that we had been recommending this place to family and friends for months. Congrats — you just lost six MONTHLY clients, and I’ll be making sure others know exactly how women are treated here. You think because we’re women you can intim
This place has been our go-to spot for months, which makes this experience even more disappointing. They promote a membership to make services seem cheaper, but then pressure customers to tip more to make up the difference. On top of that, they ask for cash, appear to be making money under the table, and still push for additional money—even after already giving a discounted price. I understand tipping culture in the U.S., but if you are already paying for a service, you should never be made to feel like you didn’t tip “enough.” That’s exactly what happened to my sisters and me. While we were checking out, the owner was extremely rude, confrontational, and told us that they would “remember us.” His tone and behavior were completely inappropriate and made us feel uncomfortable, embarrassed,
I had a very disappointing and painful experience at this establishment. I booked and paid for a 60-minute full body massage, but unfortunately, the service did not meet even basic expectations. From the start, the experience felt unprofessional. I was left standing in the hallway wearing only a towel and was told to sit on a bench while staff went back and forth in their language trying to decide who would give me my massage. This made me feel uncomfortable and exposed. During the massage, the therapist repeatedly used excessive pressure with her elbows. I clearly stated not once, but twice, that the pressure was hurting me. Despite this, the excessive force continued. A massage is supposed to be relaxing and therapeutic — this was neither. It was painful and distressing. To make matters
This place is an absolute gem in Connecticut! They have both a steam sauna and a dry sauna that you can use separately from any services, which is amazing. I booked a massage and it came with complimentary access to both the sauna and steam room. The massage therapists clearly have a well-developed routine for each style of massage. I went with the deep tissue, and honestly, I'm not usually a fan of deep tissue because it can be too intense. But this was chef's kiss—the perfect amount of pressure in all the right places. My therapist knew exactly what they were doing. I was there with two other people and we were all in the same room together, which made the experience even better. It felt relaxing and communal without being awkward. Highly recommend if you're in the area!
Pricey but worth it. I enjoyed my first authentic Korean body scrub and massage. I booked online. Arrived 20 minutes early. Upon entry I was given a locker key. Shoes are placed in a small lobby locker. In the women’s locker room I was given a towel wrap with velcro and light robe. I was then instructed to lie on a small towel on the floor of the dry sauna (I was told to stay covered as it is shared with men. I was alone for my 10am Wednesday appointment.) I was then given a bottle of water and escorted to the steam sauna. Jenny was fantastic for my body scrub. I was provided a small hand sized towel for modesty and a towel to cover my eyes. The scrub included a soapy wash, brief face wash and hair wash. Amazing!!! 🤩 I also enjoyed a massage by Jenny. The massage included stretching and l
Accessibility & Amenities
Services
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