SalonCentric

I normally order for my salon weekly through the app. Today I needed something urgently, so I went into the Douglasville store. When checking out, I was having a conversation with the cashier about an experience I had on the app where I was charged more than advertised. This is irrelevant other than to say it acted as a segue for her to tell me about another customer’s experience. She said there was a really nice lady from Tallapoosa who usually shopped with her but had to go to the Newnan store one day. She said the associates there are black (a word she whispered) and were so nasty & rude to this customer. The implication that the race and the nasty attitude went hand in hand was made very clear. I stopped her and said that she should be careful who she says stuff like this to because yo

I’ve shopped here multiple times with no issue. However today was my last time going to this store. I approached the older woman at the register and greeted her then was met with nothing but a pompous look up-and-down. I proceeded to ask if they carried a certain brand she shook her head and said “That’s Sally’s.” I thanked her and she said nothing as I left. I do not expect to be treated like a celebrity but I do expect to not be prejudged.. a warm welcome is not an impossible deed.

This location has an employee that is absolutely out of control. Cathy/Kathy has made multiple rude and discriminatory comments regarding whether a shopper is licensed or not and their sexual preferences. This most recent experience we had placed an order and paid through the app. Upon arrival, the very first words out of her mouth upon entering and stating my order was already behind the counter and paid for was, " Your not licensed your can't shop here." The irony of this, is that she assumed I am not licensed because the last time I tried to ask a question she responded with " if you were licensed you would know that." So my point is, if I weren't licensed how could I keep making these orders and shopping at other locations? I And why does she assume this when I asked a legitimate quest

Love the lady's up there! So nice and helpful

I called this morning to ask why they were being rude or making it hard for my mother to pick up her color as I don’t live in the area… for about the last 3 yrs or more she hasn’t had an issue getting what she needs. Lately KATHY has been trying to give her a hard time. I called today to address this issue. She answered and when I began to ask about the situation at hand. She got very aggressive immediately.. and I told her I wanted to figure that out but that I still needed to place an order. She asked for my customer number and I told her I only had my phone number as I was driving.. She continued being rude regurgitated I quote “well your supposed to have your customer number and I said ma’am you can find my account by using my phone number.. she then proceeded to say she didn’t have to