Sally Beauty

Definitely the friendliest Sally’s I’ve been to, I was greeted immediately upon entering and the employees were happy, upbeat and eager to assist me. I was in there a while because I’m a bit indecisive and the employee checked back in with me offering help and asked if I had questions. I asked a few questions about hair dye and she gave me advice and offered different brands and explained the differences. I ussually go to the Manassas location and it’s always awful for multiple reasons. I’ll be coming to this location from now on even if it is a bit farther of a drive for me.

I had a terrible experience at this Sally Beauty location. I bought two tubes of hair dye that were already opened when I got home. I called and spoke with an assistant manager who told me to come in for a return, but when I arrived, an associate named Maria refused to process anything—even the unused items that are clearly returnable. She was rude, rolled her eyes, and even called security for no reason while I stayed calm the entire time. Another associate, Lauren, tried to help but was told to stop. This was embarrassing, unprofessional, and completely unnecessary. I’ve already filed a complaint with corporate and the BBB, and I hope management takes this seriously.

The young lady that assisted me, Sarieu was super helpful and very sweet. She was very patient with me. Very knowledgeable, helped me understand what each product was and did a step by step with me. Also let me know about all the current promotions in the store.

The customer service at this location is really poor i went there january 5th early afternoon , one girl as a cashier and one close to the door doing nothing...very rude and unrespetful the young lady standing up close to the entrance not the cashier when we ask for a product she seems to be mad answering she doesnt know... she doesnt even take her time to check the picture i was showing her or maybe looking for a similar one..Poor owners they dont even know what kind of people are running their business....

I frequent this Sally's quite a bit. I love when Meaghan is there because she is so helpful and knowledgeable about the products. Whether it's hair or nails, she's always so pleasant and helpful. If you go here and have questions ask for Meaghan. She will surely help you find the best products for you.