Sally Beauty

It would be nice to be informed when products ordered for pickup could not be fulfilled. Could've figured out an alternative if I'd been informed in advance or at the location, but I didn't find out until I was home, only to find a torn receipt with "out of stock" scribbled on it in the bottom of the bag (which was stapled shut, so didn't check at the counter) in place of the dye I ordered. Update: changed to one star after multiple notifications that my "order is ready" after having already picked up. After reviewing my bank account I realized I was still charged for both items despite only one being received.

I went to this location to purchase hair color and I noticed ion had bleach at a reasonable price about $12 so I proceeded to check out and Diane the manager with red hair assisted me in checking out however the price came up to $23 and I let her know the shelf does not have said price!! She was not helpful!! Did not respond to any of my concerns!!! Did not honor price on shelf!! As a professional I am upset to have received this type of customer service Especially being a loyal Sally customer!! This should be addressed ASAP!!!

Not impressed with this location! The young ladies that work here at not customer oriented! They're to engaged in talking with each other than assisting and making the customer a priority! This location needs to hire customer oriented employees!

This beauty supply was a pleasant experience. I was greeted with courtesy upon entrance. The Mgr offered to assist me and showed me around. When supplies were limited for what I was looking for, she gave me time to look around the store to search for my needs. Her client specialist came to assist and answered my questions to which shampoo product was best suited for wimen of color. I was very pleased with purchases I made and the nail care products I was in need of. No crowds and eye appealing decor to the store designs. I received an offer to return the product for refund if I didn't like my product after I've used it. That was a very great selling point to invite your customers to come back and they will make every offer to satisfy your needs😁😁.

Had a great experience at Sally Hanson's beauty supply store in Southfield Michigan! Despite the recent storm causing power outages, they were one of the few stores open and I was able to find exactly what I needed - Seabreeze and spray bottles. The prices were even better than I expected and the customer service was top-notch. Highly recommend checking them out for all your beauty supply needs! #SallyHanson #SouthfieldMI #BeautySupply 💅🏼🌟