Sally Beauty

I stopped by to pick up a couple of products for my girl , she’s been coming to Sally’s for many years, also to the stores in Pomona and Upland.First off I want to mention they have great customer service. Alondra the young lady that was working, was courteous and friendly, and knew her products. This store in Rowland Heights is fairly big with lots of items. I’m sure one can find their products for their hair needs. They have different specialties that one can use,like a licensed colorist. There’s plenty of parking with the handicap stalls close by.

Thank you so much, Robby, for all your help—you are the BEST! Robby assisted me tonight in the store and gave me some great tips. The customer service was excellent, and I will definitely be returning to this Sally’s. Thank you again, Robby! 🙂

I actually rarely shop at Sally’s beauty but I think I’ll come more often to this location. When I went there last month there was a really nice young lady that helped me I forgot her name but she had really cool hair and glasses and was super sweet she recommended some amazing products for my hair and nails that were affordable and great quality and so far I have not been disappointed with the products she recommended! I love them she deserves a raise or something she’s amazing and knows her products definitely will be coming more often! 🙂 I hope she is there next time I go!

🚫DO NOT GO HERE 🚫 HORRIBLE CUSTOMER SERVICE AND EXCUSES Decided to not bleach my hair and color it with my friend on January 5th. The items are unopened and I’ve bought them in the beginning of January. I searched online for their return policy and the website stated “you must have an original receipt dated within 60 days of purchase for a refund or exchange. All refunds will be made to the original for of payment.”. I contacted 3 TIMES and the same woman had different excuses: 1/15 Wednesday: “We have a new store policy where our manager has to process refunds. Our manger should be here Sunday 10 am-6pm 1/26 Sunday: “Our manager here on Sundays? She’s on vacation. She’ll be here tomorrow on Monday at 9 am-10 pm. You can call the store beforehand to see if she’s here beforehand.” 1/27 Mon

Stopped by yesterday to grab more hair dye and to ask about color remover at store #584. I was greeted by the staff Jasmine & Melanie, and they were quick to help me with my questions. Keep in mind I haven’t been to Sally’s since before the pandemic, so I did have a lot of questions. Luckily they were SUPER patient & helpful. They showed me products they heard were great and helped me choose out hair health maintenance items that were 4 for $20. Typically when I go to beauty/makeup stores, the staff usually seem cold but these girls were so friendly and informative. Not only that, there was a lady who came in and caused a scene about a product & it’s price……the girls handled it so well and tried to help her to the best of their ability. After observing the rude lady leaving, I could tell