Sally Beauty

I’ve been a loyal Sally’s customer for years, and today I had one of the best experiences I’ve ever had in-store. I was just making a $21 purchase when the cashier noticed that I had two $5 certificates and a coupon for a free product. Thanks to her, I ended up paying only $12—and I had no idea these rewards existed! What really stood out was her thoughtfulness and care. She didn’t have to point this out, but she did, making me feel truly valued as a customer. That kind of attention and kindness doesn’t go unnoticed—she’s a shining example of excellent customer service and a real asset to Sally’s. Thank you for making my day!

Amazing customer service. Felt very well taken care of as soon as my sister and i walked through the door. I didn’t get the name but she knows who she is, shoutout to her!

07/09/2020 Came here as instructed by my hairstylist friend (who's in quarantine) to buy a particular developer for my DIY color treatment. While the exact developer brand ran out, the manager and counter staff were very helpful in recommending a different generic brand. Store was not fully stocked due to pandemic but will get a shipment soon per manager. Besides hair, makeup and nail products, they now sell face masks to slow the spread of the pandemic.

I have had many positive interactions with the staff and enjoy the variety of items they have in store.

Store manager is beyond rude and unprofessional. Does not honor the return policy and even suggested store associates put the phone on speaker (after they called her for clarification) so she could continue to yell at both staff and myself. Told me “she was off the clock” so she shouldn’t be talking to me anyway. Sally’s if this is the best you have for store representation, you might as well begin to count your days. Sad. Update: Customer service called and advised me that I should have been allowed to return my item in store and that store employees are misinterpreting the policy. The policy is clear for me so I don’t see how this happened. The manager is simply doing her own thing by enforcing her own rules while being nasty and rude to customers. Based off of the other reviews, this b