Sally Beauty

Lady was really rude and very loud with me. I came in with a cap on my head. I was checking out and I asked a question about directions on a package. She kept telling me I didn't need it and I told her all I need is clarification about directions. She was getting loud and visibly frustrated with me. I was so embarrassed at how she treated me. Had to go to Ulta where two ladies took their time with me too help me comprehensively.

I buy my shampoo and conditioner here. It’s alright.

Kissy the manager was terrible and very disrespectful. She needs to be demoted or fired. The way she treats the customers is ridiculous. She screams at the customers when it is not necessary. She was very rude and disrespectful to me and something needs to be done about it. No other sally’s has ever given me trouble except this one, so She is the issue. She needs to maybe have a lesson on customer service because she is the epitome of rude. If you’re going to choose a manager make sure it is someone with a respectful nature. Never coming to this sally’s again.

The employees couldn’t comprehend their own return policy. Policy said they would accept clippers unused, in original packaging, with a receipt. I checked all the boxes but they denied me an exchange . Had to bring it to another Sally’s that accepted it immediately. I also only had to exchange them because my friends asked for clippers that could fade for my birthday and they suggested ones without a fading lever.

I made a online order on January 2 at 630pm. I had 3 days to pick it up. On January 3rd its stormed most of day and i wasnt able to go get it. On January 4th at 9am they cancelled my order. IT HAS NOT BEEN THREE FULL DAYS Even after they cancelled they sent me and text saying i had one more day to pick it up . I called the customer service department and they told me " oh you can pick it up at the front you have to pay cash for it ".. I got it via Klarna. Now I have to wait for my account to clear...I will not be using Sallys again.