Sally Beauty

I prefer the way it was before the renovation. I don’t like the current layout and they don’t have a lot of the previous nail products I typically shop here for. But i will say, the gal working today was extremely helpful and very willing to help and assist me in what i was looking for. Based on the outlook and perceptions from some of the reviewers, I assume it’s probably because i’m a little ol white gal. 🤣

Tonight’s visit was extremely disappointing and honestly very hurtful. I asked an employee for help finding a product (which I knew the store carried), and instead of assisting me, I was met with clear microaggressions and told to “check another beauty supply store in the area.” I ended up finding the product myself. When I showed the associate where it was, she snapped back, “Oh, well that makes sense, I can’t see up there.” The attitude and tone made me feel uncomfortable, overlooked, and unwelcome. If you can’t assist customers or don’t want to, that’s a problem — but responding with frustration and dismissiveness is unacceptable. Employees should know their products, be willing to help, and treat customers respectfully — without bias or microaggressions. This experience left a really

Me and my family have used this Sally's for years and some of the employees are really nice. Today I went in and one of the employees that was working was incredibly rude. She had an attitude and talked like me and the other customers were stupid. It made me feel like I might not want to come to this location anymore honestly. I think her name was Lexi because I heard another person call her that but I never got her name from her. Have higher standards for your employees if you want people to actually be interested in shopping here.

The store expansion looks great, but these girls aren’t on commission so there’s no reason to maul customers the second someone walks in and follow them. Made me so uncomfortable I left.

Excellent customer service and great product selection. I felt welcomed and they expressed their appreciation for me going out of my way to come to their location. I will be a return customer! Any negative reviews on here are people that most likely be impossible to please or itching for a fight.