Refresh Nail n Spa (W 78 ST)

I wish I could give this place a fairer review, but what happened tonight was unacceptable. I arrived for my 6:15pm ClassPass appointment (booked five hours earlier) for a collagen gel pedicure the day before Thanksgiving. As soon as I walked in, I was met with immediate attitude from an employee who I believe is the owner. She told me, “We’re closing at 6, we made a decision,” as if my confirmed appointment was an inconvenience to her. I explained that I had a reservation - and that no one had canceled it - yet she continued raising her voice at me in front of other customers. At no point did she lower her tone or try to speak respectfully. It was honestly shocking. To be clear: one lovely employee did try to help and see if she could stay, and I appreciated that. My review is not abou

It has officially been a week and my regular polish manicure is still going strong chip free! The atmosphere is extremely relaxing and Unis is always lovely. I try to go here weekly but don’t always get to because the manicures last for weeks! I look forward to my next appointment

It’s a bit more expensive I will say that much. But I got a full set of tips with dip powder in UWS next to Apthorp so not sure if it’s fair to expect a deal? I will also say it was wonderful!!! I like the vibe in this salon a lot. It’s off the beaten path a bit (off Broadway vs directly on Broadway) and was pretty quiet when I went and not that crowded (on a Thursday around 5:30pm). Helen is amazing and did a phenomenal job and kept checking with me on how the tips felt because a shorter length was important to me. And anywhere I felt like it needed more filing she was on it and explained to me the whole process of what she was doing as it was my first dip experience. I came into the salon in my head from working all day and left feeling super relaxed and chill! And with an amazing set

I arrived in NY for a short Broadway show birthday celebration with my girlfriends for my 50th birthday. Two of us decided to get mani and pedis. We walked into refresh and the team was so kind. They asked us to wait 10 mins which we gladly did. Then I met Maria she was going to be the one to take care of my hands and feet. She was calm, confident in her craft, kind and really great at the details. It’s been 5 days since my manicure and I have no chips, no tears and my manicure still looks brand new. My pedicures always last long and so that never been an issue what is happens to be these two calluses that I always get. Well Maria did such a good job that my feet are still silky smooth. However that’s not why I writing this review. More than anything Maria listened to me in the was of a

I'm done! First the good news: The place is pristine. Very, very clean. And that's important. Very comfortable too. And for the most part, the people who work there are very nice. But - The services are ridiculously overpriced! And - the manicures and pedicures are just not very good! They charge $5 extra (on top of sky high - and NOT POSTED) prices for polish that is supposed to last longer. I've been there 3 times now - and I'm done. The manicures just do not last. You can get much better results for a lot less money all over the neighborhood. When they first opened, they had 20% off - and even then, the prices were high. I wouldn't mind paying more if the results were worth it - but they are not.