Planet Beach

This is regards to the Sherwood Park, Alberta location Dealiing with the staff at this location has been nightmarish and heinous. My account was double charged, for several months. I sent an email, notifying management my intent to terminate membership. My account was still charged. I have tried to talk with Sarah, the manager. Who's people skills are abhorrent. I have talked with their accouting dept, they dont even know what I have paid. How is that lack of knowledge even possible? I have asked to talk with the owner. The jolting response from the owner to staff, that was conveyed to me "I dont speak to customers, my manager does". My intent is to fight this lack of customer concern and disregard to the fullest. The total torpor for my problem is unbelievable. Not only would I not recom

Called corporate office to ask a question about a product, and there is no way to connect to anyone directly unless you know their extension. Additionally, when I pressed *0 to see if I could get a live person, it stated they were on holiday hours for labor day (it is now nearly November).

Super clean! The girls are incredibly sweet and cheerful. Not to mention their wonderful selection of product and prices are great!!