Palm Beach Tan

Was a loyal customer for many years but recently quit after my stored tan dollars disappeared. Good tanning place still. It's simply about poor options to manage your account and have palm beach provide any sort of transparency about our accounts.

I use to like this place and the manager was very friendly helpful and professional However, I freezes my membership for couple of months then I’ve cancelled it I sent emails, I’ve called but I’m still being charged despite of canceling my credit card, they still have access to my new card details and each month I’m charged for $7.88 for almost 8 months now They really have issues with charging and monthly payments Please cancel my membership

I don’t normally like to write bad reviews but I feel like I’ve been quite patient with this location for a year now and it needs to be known so maybe someone will actually do something. I’ve been a long time PB customer with an unlimited monthly spray package for years. I love the Fairfax location but after moving last year started going to the Falls Church one since it’s much closer to our new home. First issue is the spray machines. They never work properly! The Versa Pro only sprays out of one side, and the Mystic Tan heaters and blowers are broken. When I’ve raised the concern to the staff about the Pro they blame it on fluid but that’s not the case, and when I told the front desk person today the Mystic was broken her response and I quote was “yeah we know, we ordered the part

Unfortunately, my recent experience has been very disappointing. I was there last Tuesday 3/4 around 6:20-6:33pm. Please check the cameras and listen to the way how disrespectful the Manager is, named Suzan. I returned to the location to clarify the extra charges and get a tanning session, but the way that manager approached the moment I walked in was not welcoming and rude! She was yelling at me until the point I requested a refund. It's been five days, and no main Manager of this location has reached out to me.

There is a manager at this location named suszan, she is so impolite and unprofessional. I have called to complain about a bed being unclean She was rude and started yelling at me, she thought she placed me on hold and started cursing me out to her colleague calling me all sorts of names. I will make sure to take this case to the next level to teach this called “manager” how to treat people. This is the kind of customer service offered at this location. If i could give this place a zero i would!