Palm Beach Tan

I have been a member of Palm Beach tan for over 4 years. I proactively called the location tonight to ensure if I arrived before 8:45PM I would be able to spray tan. The policy I have been aware of for years is 15 minutes before closing. I was put on hold for 5 minutes with no answer. I arrived at 8:32PM and was told I could not spray 30 minutes before close. I had a conversation with the manager and the associate in a calm manner hoping to explain I proactively called to get ahead of this issue. When I left without spraying the manager and associate mocked and laughed at me as I walked out of the store (check the cameras). Regardless of the spray policy I approached the staff calmly and respectfully. It is clearly unprofessional to laugh and mock a costumer as they can hear you (at leas

I got melanoma at 28 from using the strong beds here. The spray tanning is also terrible. The last 4 times I’ve visited, I don’t even look like I have a spray tan after it’s finished (and I’m very pale). A few months ago the spray machine malfunctioned during my tan leaving by me a splotchy mess. The employees didn’t care and said they would refund my tan. Next time I came in I had to pay $25 to tan again (no refund). Avoid.

This place plays with customers time and lies about their first time offer for new customers. I called to make a sauna appointment and ASKED IF I CAN USE THEIR NEW CUSTOMER OFFER, STATED IN THEIR WEBSITE, called “be our guest”. They said YES. I arrived and the lady in reception says “she does not know who offered me this offer, but they don’t offer it any more”. So trying to cover herself and not taking accountability for the place she works at. She was rude and not at all aware that she made me lose my time by sticking to an appointment and offer they did not respect. Now I understand why they have 4 starts in Google reviews. Now I am glad I didn’t get to use any of their services.

This place closes earlier than it’s posted hours. I think the employees are just getting lazy and leaving early. I arrived here at 7:30 PM and they are supposed to close at 8 and they had already closed. I saw people walking in the back but they ignored me

The staff is all really nice so this review is not a reflection of them. It is a reflection of my unhappiness with PBT. I've been a member for over 10 years, on and off, and not because I love them but because it's the only tanning salon in the area. It seems to me that their business model had not changed for the better throughout the years. This studio is always understaffed and there are instances when 10 people are waiting in line to be helped and one poor staff member is trying to handle everything. We live in very technology advanced times. By now PBT should have figured out a better system and include a self service option when it's a straight forward transaction. I'm always getting emails that PBT is hiring so clearly if no one wants to work there, the problem is with the employer