Palm Beach Tan

I purchased a membership here for sauna. They don’t ever answer the phone nor do they take online bookings so I don’t know how to make an appointment. I’ve called and called and maybe 1/8 times they answer and I can get an appointment- they need online booking because if not my membership is basically worthless if I can’t even get an appointment. Also they don’t warm up the saunas and you spend essentially your entire session waiting for the sauna to heat up. Over half of my sessions I’ve had here (4) I’ve had to wait for the sauna to heat up from 70 degrees even with calling and requesting prior. When they don’t preheat I barely get 5-10 minutes of sweating until my time is up. Great concept - and happy to live through the growing pains but the execution at this point is pretty bad

Spray tan cut off around edges of my face because of the shower cap. When I went back to let them know what happened and ask for help evening it out, they tried to sell me a $40 bottle of self tanner to take home with me. I was not told how to optimally position the shower cap before the tan and had no idea this could happen. The manager had nothing else to say except “Yeah….sorry….yeah”. Never coming back to this location ever.

The beds work well, it's clean and the staff is nice. The price is very fair. Plenty of free parking.

Purchased a package that expired in 90 days. Asked for an extension of seven days because I was out of town. Hard and fast no- will not return. Brutal!!

Stopped to try this place out. The person at the front desk was nice and showed me around, but said they only sold packages and I could only buy a 2pk (two tans) not a single tan or try a complimentary tan even though i mentioned i saw it offered. I left and checked and online front and center is an offer to try ANY service free any time of day. I would have paid for one, but didn't like that they advised a free single service and then in person say you have to buy a minimum of two. I dont want to commit two buying two packs when i might not like the place after the first visit. Picture of the offer was taken today.