ORCHID NAILS & SPA, INC.

The pedicure itself was good. What disappointed me was learning after paying that none of my rewards had ever been applied. I'd accumulated 15 points over my last three visits (you earn 5 each time). Now that I think on it, I've likely over the last year and 1/2 probably had a lot more since I stopped going for a while and had only recently started going again. I just assumed they were automatically credited -- no one ever mentioned otherwise. When I also asked about the 10% text offer, I was told it was too late since I hadn't brought it up before paying (but literally just as I paid). Most salons check or confirm rewards at checkout, so it felt odd that nothing was said. So, upshot is the onus is on the client to ask? Good service, but the rewards and communication process really need

I have nothing but good things to say about this salon. Christina is my favorite technician. She is very meticulous and takes her time to ensure my nails are always perfect and I am satisfied. I have never had them chip or lift. Mai is my second favorite (sorry Mai! Lol) but she is an expert at eyebrow waxing! They are always perfect and I refuse to let anyone else wax my eyebrows now. The salon is always very clean and everyone is friendly and accommodating! I highly recommend trying!

Christina knocks the designs I want out of the park EVERY single time. She makes the design even more amazing than the inspiration. I love coming here. Christina is the best nail tech I’ve ever had. The place is clean and well kept. I can’t say enough how fantastic Orchid Nails is!

So I booked an appointment online and I got no response so I was in the area so I just came to the shop. #1 the owner told me she rescheduled my appointment I don’t know how she did that when she definitely did not contact me and reschedule the appointment. She straight up lied to me. And then I called the shop about the appointment Because I got no confirmation. And when I called, I told her that I was right in front of your business And she told me to come inside Because it was only 7 o’clock and in the appointment I booked you said you rescheduled it Which again you did not and you definitely would Have known that I booked a full set of acrylic nails If you even looked at it. And what a great business owner you are that when you finally got a customer Because you told me you hadn’t had

My daughter and I love coming here. Today was our second visit and tom and the owner are wonderful and really funny. Took great care of us. I highly recommend them.