Opal Spa - Reefhouse Resort & Marina

The view from the rooms was nice and the staff was friendly. This resort could do a few things better, the rooms need some TLC and updates, the floors were grimy. We were told the dog would have a bed and bowls they were never provided, but they made sure to charge us for having him at the tune of 100$a night. They told us at check in we had a 50$dinning credit each day so we went to use it for breakfast daily at the restaurant and ordered food to take back to our room as you can't have the dog inside the resturant only to be charged for the meals at checkout because we did not dine in-person, we would never have ordered from the resturant if not for being told we had a credit. The property is nice, but they had children running around the pool using the water feature to spray water

Pretty nice place. Small beach area next to the pool. There’s really only one restaurant so if you’re staying there more than a couple days you’ll want to venture out for something different.

I love the opal collection hotel. The staff is amazing. The customer service is excellent

This is the 3rd Opal resort we have been to. We have always loved the gorgeous interior design, immaculate landscape, and attention to detail. These aspects remained very consistent. It is a very beautiful resort. However, in comparison, this one was not even a close third. The service and experience were overall worse. At the on-site restaurants, first at Gus there was not a host to be found on our arrival at 2 pm. The waitress was not familiar with the menu, and was hesitant to apply the 10% discount code we were given at the front desk. The food was not that good. We went to Breezi's on our 2nd night at 8 pm (they were not busy) and we had to get our own high chair for our toddler. After waiting 10 min without them having yet to take our drink order, we left to go somewhere else. At le

Guest services were fantastic, but stay away from room 141. Booked our corner balcony room months ago. Our room was on the first floor just above the outdoor freezers and loading dock. Would have preferred a less expensive non-balcony room than the early morning wake up call from all the noise from loading trucks etc, EVERY morning we were here. Plus side, we got up early and we’re able to go to the pool before the crowds. Due to the holiday weekend we could not change our room.