NappStar NYC

Cons-I almost never get the person who I book, which it’s important because they use a certain type of skill that is customized to my needs and some of the other hair dressers do not apply. Surprise hidden fees, overbooking, same day cancellations, long wait times sometimes even with an appointment and if you want to modify something within reason, some stylists get upset, charging customers before the style is complete. All of these things can add resentment as a customer to the shop and make them want to switch shops. Saying they are going to leave you under the dryer for 30 minutes sometimes and it turns into 50 and you get no explanation and can’t find the stylist. Some stylists do not show up on time which is frustrating when the customer has things to do and their time and money is

I absolutely loved my experience at NappStar Brooklyn! The team was professional, welcoming, and truly passionate about natural hair care. My stylist was amazing and my hair came out flawless. This was such a positive and empowering experience, highly highly recommend!

Do not under estimate Sara! Do not judge a book by its cover is all I'm going to say. I understand schedules change from time to time and this was my first time here so I wanted to have just that. I was booked with a Nicki then my stylist and appointment time changed to Sara. I got a detox, comb retwist, repairs, and style only to be blown away by how beautiful my hair came out for my birthday. Everywhere I went I got compliments about how beautiful my hair was. One person even told me that I was glowing! Thanks to Sara and Nappstar!

My experience: I got there 45min before my appointment I was greeted my a nice receptionist who looked up my online booking and told me to wait while she get me settled in. I added on a deep conditioning so I was sat at the washing station where I waited my turn. My wait time was around 15min before I was worked on. The deep conditioning was cool, no issues there. My stylist finished out my deep conditioning with a wash and she proceeded to count my locs. Once at her station she asked me what type of oil I would like to use and I let her choose. She began my locs —the first two rows and then she excused herself to finish up a previous client, that wait was about 20mins. A co-worker came by to help her with my hair and he did on row pretty quickly. And then she came back to me to finish up

Nappstar always exceeds my expectations. The booking process is smooth, the front desk team is always friendly, and my stylist provides exceptional service at every visit. They always explain every step, offere helpful maintenance tips, and deliver beautiful results without compromising the health of my locs. The salon is clean, organized, and truly dedicated to excellence. Highly recommend for anyone serious about maintaining their loc journey.