Mosa Spa

Have had a few decent experiences here in the past, but our visit today was extremely disappointing. My husband called ahead to make a 4pm reservation for a couples massage. We arrived just a few minutes after 4 (around 4:03), but when we checked in, the front desk asked us for all of our information as if no appointment existed. It didn’t seem like they had any record of our booking at all. Then we were told we had to pay upfront for the massage. On top of that, we were encouraged to pay cash and use their ATM because they charge a 9% fee for credit cards, which felt excessive and questionable. As we were preparing to go to the ATM, the front desk informed us that another walk-in customer had supposedly arrived right at 4:00 and taken the other masseuse, leaving only one available. We

This is not a real spa, this is a makeshift Spa in and out like a nail salon. When you ask questions everyone asks as if they don’t speak English. I have been to many Spas for massages. This place was the worst experience I have ever had. From the time I walked in. The front desk lady acted as if she couldn’t find the names she tried to make me pay although I had a paid voucher. They had a $50 special for Valentine’s Day. I refused because I told her my voucher would expire. Then she said I double-book so she’s losing money. I had to explain that it was two separate vouchers for my husband and me. She called a woman to take us to these makeshift rooms. No one tells us what to do. A sign on the wall says leave underwear on. Then a male with their regular clothes on comes in so my massage

O STARS IF I COULD. Do not come here! They just put oil on me and did not massage. Waste of money. Then when I didn’t want to tip, they held me hostage and didn’t open the parking garage until I tipped. I was stuck in the parking garage against my will until I tipped. I’m a woman and I felt very uncomfortable. Seems like a very sketchy happy ending place and needs to be shut down!

I came here with a Groupon and was treated very poorly. The front desk lady was rude and made me feel unwelcome from the moment I arrived. The therapist didn’t speak English and gave me a deep tissue massage instead of the relaxing one I booked. At the end, both the therapist and the receptionist waited for a tip. I gave $10, but the receptionist said “minimum $20” and pressured me to pay more, even suggesting I use my card. It was extremely awkward and embarrassing. I left feeling uncomfortable and disrespected instead of relaxed.

Mosa spa is the cleanest, most spacious and comfortable place in New York. The masseurs are very professional and excellent. My friends also like it very much. Besides, the receptionist is very polite and dressed very formally and beautifully. We haven't seen her for a long time! But what made us feel extremely disgusted was that when I was paying, the receptionist was eating food and bad attitude while talking to me, and the smell was extremely unpleasant last week , we don’t know what is the pretty receptionist’s name , she is very neat .