Massage Envy

Company policy is to charge you 100% if you can not make appointment, however, will not do their part if they cancel same day, even a few hrs before your appointment. Seems flawed. If you have that policy, then you owe it to customers to have a " standby" therapist or someone available "on call." GO FIND ANOTHER LOCATION as this business seems to care more about dollars than customer service. Thanks for ruining part of a full day Christmas present

I am posting 2 reviews. Ricky is my therapist and he is amazing. He's 5/5 everytime. The management there is a 0/5, it is non existent and they expect you to continue to pay fees even when complaints go unaddressed. I am still awaiting a call back from management from June 20th. They cancelled me and my son's appointment, without notice and no one can tell me who actually cancelled it and why. Third time reaching out, will update later about the resolution process. Janice called and couldn't tell me the reasoning behind my cancellations and she was very sympathetic. Gave me credit for a 90 minute massage. I have increased my rating to a 4/5 stars due to this resolution.

I have gotten canceled on the last 2 time I have attempted to schedule with a Massage Envy. I will be taking my business elsewhere from now

If I could give 0 stars, I would. Janice is the most unprofessional “regional manager” I’ve ever encountered. She was extremely unprofessional and nasty over the phone. She cancelled my appointment over something that never happened and claims to believe her employees. She never listened to a recorded phone call either to even know what happened. Also, you would think a manager would know how to schedule customers. If I blatantly said I wanted a firm pressure, why would you schedule me for a light to med pressure therapist? Worst manager ever and I’m taking this to the highest level in corporate:) Good luck Janice

Very accommodating and communicative folks. I haven't ever had a problem scheduling or asking questions. Ricky is also an absolutely incredible therapist.