Massage Envy

I have had a membership for only 5 months and twice my appointment was cancelled. I’ve called and can never get anyone on the phone or call back! They text all day everyday about openings and then when you schedule it gets cancelled. The officer manager when we spoke in person was rude! All I want is a call back and appointments to stick. I drive an hour to the location and I’m taking off work to do so!!!

Me and my grandmother were not pleased with lack of service it was my birthday and one of are masseuses canceled at the last minute then we rescheduled but nobody was there and they would not answer the phone at the time of are appointment very disappointed and irritating

I got some credits from my BFF & it was such a great experience. It was easy to find & the staff answered all of my questions and the Massuese took out all of my tension in my neck. The only bad part about it was it ended. I will definitely be coming back.

I booked with a "new to Waxahachie location" but experienced therapist they were trying to fill in slots for. I don't plan to see him again. He was not friendly, didn't introduce himself with his name (which my email said Toni), I usually order the rapid tension with my massages-he told me "he doesn't like doing that." After massage he left me to dress. I came out to still give him a tip, he was no where in sight. I walked myself to front desk and even the receptionist had to look for him because I wanted to hand tip to him. When he came up front he said "Oh I had to go and wash my hands ya know." It took me at least 5-6 minutes to get dressed, then 1 minute looking for him....how long does one take to wash hands and disappear from client? I've been with Massage Envy for years, most therap

Haley, the front desk lady at Massage Envy Waxahachie is very Rude and her attitude was distasteful. Please hire people who actually love their jobs. I’ve been a member for almost a decade and never had this hostile attitude towards me or my family! Haley or Kaylie! Do Better.