Massage Envy

I wanted to share feedback about my experience today at your Harker Heights, Texas location. I had scheduled a 90-minute massage and 60-minute facial to be performed back-to-back at 1:00 PM (later moved to 1:30 PM at your staff’s request). The massage went well, but afterward I was told there would be a 15-minute wait before my facial. I agreed, but after waiting 30 minutes with no update or apology, I decided to leave. When I spoke with front desk staff, no one apologized or offered an explanation. I returned later to cancel my membership, and even the manager processed the cancellation without acknowledgment of the inconvenience. This visit was meant to be a birthday self-care experience, but instead it left me feeling frustrated and undervalued. I hope you will review your communicati

I’m giving this location a 1 because I didn’t even get my massage. I used their system and chose deep tissue. When I arrived the massage therapist asked me if I was informed that they do not do deep tissue. I was not informed. I asked why I was able to choose them as my massage therapist if they do not do deep tissue. No one was able to answer my question.

had an incredible experience with Britt! From the moment I walked in, Britt made me feel comfortable and at ease. She took the time to ask about any areas of concern and truly listened to what I needed. Her technique was both therapeutic and relaxing I walked out feeling completely renewed and tension-free. What really stood out was her attention to detail and intuitive approach. She knew exactly where to focus and adjusted pressure perfectly throughout the session. It’s clear she’s not only skilled but genuinely passionate about helping her clients feel better. If you’re looking for a massage therapist who’s professional, knowledgeable, and truly talented, I can’t recommend Britt enough. I’ll definitely be coming back!

I had an appointment scheduled for 9am. Arrived at 845am and my masseuse was standing outside the door waiting as well. The doors were locked and no one could be reached. Ultimately I left after 35 minutes. I did receive a call shortly before noon asking if I wanted to schedule another appointment, but there were no details on what occurred.

I’ve only been able to be seen a handful times but I love getting a massage by Ashley. She definitely understands my concerns and takes it into consideration how I am feeling . She even gives suggestions what can help me feel better and the type of stretches that would benefit me. She truly cares about her clients and have had the best experience with her . 10/10 I recommend seeing her .