Massage Envy

I’ve been a Massage Envy member since 2007, and honestly, I’m shocked at how badly this location handles its clients. I gave them a second chance, and they somehow managed to do even worse. I called to update my credit card and booked a facial and massage at the same time. I wanted a 2-hour massage, but because of short notice, I settled for a 90-minute and booked the 2-hour for the following week. Then the clinic called me and said they found a 2-hour massage + facial combo on the 21st and canceled my original appointment — supposedly to meet my exact request. Great, right? Apparently not. I came in a few days later for a facial with Makenna (fantastic) and a massage with Kate (also great). But when checking out, the front desk informed me that my upcoming “2-hour massage” was magicall

I was very impressed by the massage therapist Gloria! She definitely has a lot of knowledge on releasing muscles and getting out knots, and incorporated a bit of stretching as well to aid this. I imagine that she could accommodate all levels of pressure. Highly recommend!

I’m really disappointed with my recent experience at Massage Envy. I booked my appointment over the phone for a specific service, but when I arrived, they had me down for a completely different appointment type. I didn’t realize the mistake until the end of the session when I noticed I never received the treatment I originally booked. When I brought it up, there wasn’t much concern from the staff. All they offered was a complimentary add on for a future visit, which doesn’t fix the fact that I didn’t get what I excepted and booked. I left feeling frustrated and let down. I expected better communication and accountability. I did not receive the service I booked, and that’s unacceptable. May be from their view it’s all the same service with additional add ons but for me I would not even nee

Terrible business. When you cancel they will just continue to bill you over and over. I’ve called multiple times and I keep getting “that’s weird, we will look into it” with no update or call back and still no cancellation. I will be disputing with my bank today after 5 months of wrongful charges. Will not be coming back.

Same day availability, when I called in. Receptionists kind and explained all the options (lived the lavender relaxation oil). Hailey was very sweet and gave a gentle relaxing massage. Only suggestion is to fix the door on the first massage room since it won't close all the way.