Massage Envy

I went for a facial plus an add on service. I got a percentage of my time because the service provide was running late. I emailed and called to say I was unhappy and was only refunded my add on service. I got 60-70% of what I paid for and only refunded 10% back. The vibe here is definitely that they want to churn out as many numbers to keep a corporate standard. The service itself felt rushed and I definitely did not get all aspects of the facial service I selected. ETA: To the store, I made the appointment under this email address though the name is Lala on the account. I would love to call and discuss this but I have not received a call back after my initial call to speak with a manager. I even emailed a general inbox and was informed it was forwarded to your manager's email but did not

SUSHILA IS THE BEST AT MASSAGE ENVY GARDEN CITY!! I have had a membership with Massage Envy now for over 13 years now, I have got to be one of the longest member there! With that said, I am pretty picky with who I go with because I look for certain things to be done. I want a therapist to be consistent. I have gone to pretty much every therapist, some are okay and some are not for me. I work inside and outside, I go to the gym 4x a week, I lift weights. My body is beat up from accidents, work, gym and life. I started going to Sushila this year and out of all the therapists, I find her being the best for me. She works on relaxation, light to medium pressure which I like. I’m not a big fan of 60 mins as I feel like it’s not enough time to really give the body the love it needs so I usually

I had an appointment here last week, but it was canceled on me the day of. Today, I showed up for my rescheduled prenatal massage, having driven over 30 minutes after work to get here. However, when I arrived, they told me the massage wasn’t booked as a prenatal session and cancelled & tried to blame me for it. When I initially scheduled the appointment over the phone, I specifically mentioned that it was for a prenatal massage. It seems that when they canceled last week and rescheduled, they forgot to update the booking accordingly. I was very careful and made sure to mention it was prenatal. To make matters worse, I overheard the receptionist on the phone with someone, and the woman on the phone was telling her it was my fault because I confirmed the text. You would think the person wh

I booked a massage and facial over a month before Valentine’s Day. I called two weeks later to confirm it. All good, until the day before I realized I didn’t receive a call or text so I gave them a call. Well surprise surprise, my appointments were canceled by a manager. No notice at all was given. Now imagine my disappointment the day before a holiday left with no appointments. Horrible horrible horrible. I managed a massage envy for 3 years. This was handled extremely poorly. You guys dropped the ball.

My membership was cancelled in April but they still charge my card for 80$ every month. I will go there today i i will see why they still charge my card. I dont recommend this place!